SHIPPING & RETURNS

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DELIVERY METHODS

 

Australia

Standard Australian Shipping $5 or express shipping for $15. 

 

Orders will leave our facility in 1-2 business days, delivery time is then estimated to take 5-7 business days.

During busy sale periods and over Australian public holidays, you may experience a delay in receiving your order.

 

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New Zealand

Standard Shipping varying by product weight from $20 up to $30.

Delivery is not available to PO Box addresses.

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Orders will leave our facility in 1-2 business days, delivery time is then estimated to take 5-7 business days.

During busy sale periods and over Australian public holidays, you may experience a delay in receiving your order.

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USA, Canada, Uk

Standard Shipping varying by product weight from $20 up to $50.

Delivery is not available to PO Box addresses.

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Orders will leave our facility in 1-2 business days, delivery time is then estimated to take 7-14 business days.

During busy sale periods and over Australian public holidays, you may experience a delay in receiving your order.

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Rest of World

Standard Shipping varying by product weight from $18.45 up to $65.

Delivery is not available to PO Box addresses.

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Orders will leave our facility in 1-2 business days, delivery time is then estimated to take 10-15 business days.

During busy sale periods and over Australian public holidays, you may experience a delay in receiving your order.

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Free Shipping Terms & Conditions

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• No promo code needed! Free shipping is automatically applied at checkout when your order is over the specified threshold. 

• The threshold for free shipping is calculated after any promotions and discounts are applied.

• Free shipping is a limited promotion and not available for orders delivered outside Australia.

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DELIVERY Policy

 

• FOLD Products will not be held responsible for any theft or damage if you provide us with an authority to leave your parcel at an unattended address. All risk in the parcel will remain with you upon delivery and FOLD Products will not offer a replacement or refund for any loss or damage as a result of selecting to leave your parcel without a signature.
   

• While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
   

• Please note that international orders (including to New Zealand) cannot be delivered to Post Office boxes.
   

• If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for those items.
   

• Customs and import charges for international orders: Depending on the value of your order and the destination country, you may be charged import or customs charges. These charges are imposed by the destination country and we are not able to control or estimate any applicable fees or charges. Customs and import fees are the responsibility of the person receiving the parcel, and are not included in the cost of delivery. Please check with your country’s customs service if you need more information.

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Returns Policy

 

Faulty Returns

If the products you have purchased from us are faulty, wrongly described or different from a sample shown, then we will meet our legal obligations in Australia as outlined here: https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

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Change of mind returns

Unfortunately we do not offer returns if you change your mind about the products you have purchased from us online.